Mercedes-Benz of Richmond recently joined one of the best automotive groups (Murgado Automotive Group) in the country. We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.

Come and join our team!

Summary:

We are looking for a Service Advisor who generates a lasting relationship with customers while ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Benefits:

• Medical Plan, Dental Plan, Vision Plan
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Pet Insurance
• 401(k) Savings Plan
• Short & Long-Term Disability
• Paid Time Off
• Work Life Balance
• Other supplemental insurances

Responsibilities:

• Greets customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage, and vehicle history
• Prepare complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that final invoice reconciles with work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Minimum two (2) years of experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused
• Willing to submit a pre-employment background check & pass drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.